Accessibilitypolicy.

Our commitment to online accessibility

The Arena District Athletic Club is committed to providing excellent customer service to all, regardless of ability. Focusing on customers and valuing people are two of our core values, and we strive to provide our products and services in a manner that ensures equal access, respect, dignity, and independence to all.

Our mission and action

Ensuring that our digital content and website are accessible is important to us. That’s why we use internationally recognized standards, the W3C Web Content Accessibility Guidelines (WCAG) 2.2 A + AA, as a guide to enhance the accessibility of our web pages, applications, PDFs, and multimedia assets. Here are some of the ways we’ve incorporated accessibility into our culture:

• Developed an accessibility program dedicated to the adoption and implementation of accessibility practices.
• Provide formal training for our employees on how to make our online content reasonably accessible to all.
• Regularly review our website to ensure readable and interactive content is available for all customers.
• Include accessibility adjustments on our website to provide the best possible experience for all of our customers.

Need assistance?

We put customer service at the heart of what we do. If the format of any content on this website interferes with your ability to access information, please let us know.

• Email us at accessibility@arenaathletic.com
• Call the club at 614-461-7785

Telecommunications Relay Service

The Telecommunications Relay Service (TRS) allows a person who is Deaf, hard of hearing, or who has a speech disability to use the telephone system via a text telephone (TTY) or other device. Dial 711 to connect with a TRS operator. Voice and TRS users can initiate a call from anywhere in the United States.

Video Relay Service (VRS)

Customers who use American Sign Language (ASL) may use their preferred VRS provider to call the Arena District Athletic Club. We promise to provide compassionate and personal service, respond quickly and thoroughly, and make it easy to get your needs met.

Regarding third-party sites

This website may contain links to third-party websites, including our booking and payment partner Mindbody. We cannot guarantee the accessibility of third-party websites and are not able to make accommodations on such websites. We encourage you to contact their customer service if any assistance is needed.